Aug 15th, 2024
Please complete the form provided below as best as possible leaving anything you don’t know blank and be sure to hit submit at the bottom of the page. Our system will send a copy to your email, which you must print out, in order to write in some additional required information.
Then call us directly at 617-926-8020 (weekdays 12 noon to 7pm, except Tuesdays) with the service form in hand, ready to take notes as our shop owner Vince will provide the pertinent information regarding diagnostic fees, approximate total service costs and scheduling.
Having this information really helps to solve problems in today’s era, in some cases people are incorrectly using their machines because of another fault or worse yet have misdiagnosed their own problems. Vince has been in business for 50 years, he has seen it all and knows how to figure it out.
Thank you for understanding of our need for this process and service form. Knowing the age and use-time of a product will allow us to inform you if other maintenance or updates are required to make the unit as reliable as possible. In order to do our best work we have to schedule units accordingly and manage what we have in the shop.
* Note for customers shipping in from out of state especially APT 1 power amp or Apt Holman preamp:
You MUST carefully pack and Double Box your unit.
Nothing can be accepted into the shop without a properly filled out Service Intake Form
Do not bring any unit here without it being authorized first.
1.Customer Email address:__________________________
2. Customer Name:________________________
3. Customer Location:________________________
4. Phone Number:________________________
5. Model Name and Number:________________________, ________________________
6. Physical & Cosmetic Condition of Unit:________________________
7. What year was the unit purchased:__________ (Approximate):
8. Where Unit Came From: Bought New[ ] Audio Pro [ ] Ebay [ ] Craigslist [ ] Family/Friends [ ] Thrift Store[ ] Street find [ ]
9. How Often Unit Was Used:________________________
10. Has this unit been in storage: No[ ] Yes[ ]. If so how long (approximate) 5yrs.[ ] 10yrs.[ ] 20yrs.[ ]
11. Has this unit been serviced previous & by what shop: Audio Pro [ ] Other___________________________________
12. Nature of service: (very important & be concise please) ____________________________________________________________________________
________________________________________________________________________________________________________________________________________
13. Issues / Problems Noticed with Unit:________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________
14. Additional Relevant Information:____________________________________________________________________________________________________
________________________________________________________________________________________________________________________________________
15. Estimate Cost To Start:_________ Cash in hand
16. Possible Cost of Total Repair:_________ (Includes Estimate Fee)
17.Estimated Service Time: 14 days[ ] 30days [ ] 60days [ ]
I have been informed by Vince to send this Service Form in:
ASAP [ ] In 1 Week [ ] In 2 Weeks [ ] In 30 Days [ ]