Audio Proz Service and Sales

To Our Valued Customers

(Update)

Aug 22nd, 2016

This is a letter to inform our past and future customers about our shop , its work efforts, scheduling and general policies. First off, please remember we are a small specialty shop. We would like to explain a few things about recent, unavoidable but important changes in operation.

Our shop is suffering somewhat due to over-worked demand for our always best work efforts, problems with consistent help needs, training new enthusiastic people and unfortunate little tragedies which occur both to the business owner Vince as well as the requirements of employees for their personal time, vacations and family matters. Our efforts to run a tech shop has much more issues today than ever before; especially attempting to have customers understand that for us to run efficiently and do our best work we must schedule in and out-going repairs, sales and advice very carefully.

However so much sudden and disruptive situations have occurred recently that we are now somewhat overloaded and unable to access parts and complete services in a timely manner. We always and now must press the concern rules that people must call ahead and schedule specific times for drop-off repairs and prompt pick ups (no need to call for pick ups!), proper payments (cash or check only). For the repair of a unit this is always explained and noted on our website. Unfortunately, to many, our rules have been ignored or not assumed/important. It is good to have work to do, but too much work showing up improperly scheduled and units not picked up on a timely basis has brought our shop to a grid-lock.

At this point we must reset our shop. Certain repairs which are deemed too labor intensive and troublesome to get parts for must be returned. In the past we have been willing to store units and wait months to possibly attempt 2nd and 3rd repairs or find parts; now they must either be returned to the customer or stored as “salvage only for parts”. In some cases we might offer estimate-reduction if unit has value for its parts or customers specifically informed must either confirm abandonment of the product or pick it up in 2 weeks. In some cases the unit will be allowed back into the shop later in the year after clean up and personal issues have been resolved.

Soon an email or phone call to you will give more detail as presently we will be selling off much of our high quality, nice equipment and auctioning of parts chassis to help clear space and train new help. We have made the best recommendations of what is good equipment to buy, operate, and keep serviced whether it be new or old. Vince is more than willing to help consumers make better choices, but in this present era so much bizarre, strange, poorly made or misrepresented design equipment is being marketed which further frustrations a service shop's ability to service products. Simply put, some products get a basic attempt to repair and not much else can be done. Please consider these matters to help us rebuild on a timely basis and continue with a more effective and helpful future.

Due to recent personal issues the business owner must make some adjustments now. This situation unfortunately will require some units in for service be returned un-repaired to customers. We will refund estimate costs if no work has been done; or if partial work has been done, basic estimate fees will only be charged. We will allow return into the shop of these within the next few months with proper scheduling.

Regards,
Audio Pro
779 Mount Auburn Street
Watertown, MA 02472, 617-926-8020, Wed-Fri 11-7pm- We are closed Tuesdays!

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