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| Basic Shipping Guidelines and Shop Policies (Educational) | Oct 12th, 2012 | Please take a minute to read these basic guidelines as we are a small shop and do things a little different than some larger corporate chain marketing type businesses. We can serve you better by ensuring that the following is understood.
** Shipping: **
U.S. : Shipping is calculated based on weight for UPS Ground, but we can use your preferred carrier at your expense. We also welcome free pickup for buyers in the local Boston area.
Overseas shipping (USPS Only): Low $, small size items can ship USA post standard mail for a minumum of $12 to ship internationally (No tracking or insurance is available with this shipping method). US Priority Mail small box (VHS/Beta size), or a padded 10”x12” envelope will be a minimum of $24 (also no tracking or insurance, but this service has shipped very succussfully worldwide). International buyers are responsible for all tariffs, duties and taxes required by their country. We have over twenty years of experience packing sensitive audio gear to ship all over the world.
Tracking and Insurance: For items over $100 we highly recommend purchasing insurance. We are not responsible for uninsured items that are damaged in shipping. Small box/envelope US priority mail items cannot add insurance. Large and more valuable items require medium flat rate or standard USPS priority service. Insurance is based on package weight and value. These services provide tracking ID.
Shipping Address: Please be sure your address is correct and matches your Paypal account for international shipping. Also it will help us if you explain the town vs. the district, state, county, etc.
Shipping Turnaround Times: Total time to pick, test, pack, and ship to your door. USA : 7-10 day turnaround. International 10-14 days depending on your location.
Tips on packing items for shipping: Due to several poorly shipped packages that we have received in the last few months, we have decided it is very important to remind clients to take careful consideration to how they pack their units when shipping to us. Most of it is common sense, but again we have had some very marginal, and just plain inadequately packaged items sent to us that have been damaged or were at least not up to any standard that we would feel safe return shipping in the original box that was sent. We therefore are from this point adding a $10 surcharge for return shipping of items that we have to repack in our own box to ensure it arrives safely. To avoid this charge (which we sincerely hope everyone does) we just ask that the unit be packed well enough for us to return ship in the box and packing that it came to us. To give some idea of what we like to see in regard to box and packaging, we have outlined some Basic Shipping Guidelines -
- Oversize the box. Make sure there is plenty of room all around for adequate packing material (padding) to surround the unit, with extra attention and care given to metal corners, faceplates, switches knobs etc.
- Double box on items that are heavy, or require special attention due to shape (reel to reels, turntables in particular need to be packed very carefully). Corners can often get pretty banged up in automated shipping machinery etc. Having that extra layer is good insurance against damage in transit.
- Pack tightly. Please, fill all empty space with sufficient padding/packing material. If the contents of the box are free to shift and move around, the chance of damage occuring is quite likely.
- When in doubt it is better to overpack than underpack. Better safe than sorry. Feel free to give us a call or email with any specific questions you may have about shipping a particular item, we'll be happy to help.
- Update (2008-02-06): **Fed Ex Home Delivery Service Does not ship to us!!** Please do not ship anything using this service, as they always deliver to our shop on off hours and never leave tags. Ultimately the packages are returned to the shipper, and it is just a big waste of time and money.
** Return Policy: **
Please make sure the part # in our inventory is exactly the one you want. The manufacturers made many variations of similer parts. If you are in doubt, it is best to attach a photo of exactly what you need.
** Condition of Audioproz items: **
Unless described otherwise in the item listing, all items have been cleaned, serviced, and tested for correct functionality on a professional test bench. Items listed as parts are sold as is.
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Contact Information
Our hours are -
Monday (12 Noon - 6pm),
Tuesday by appointment only,
Wednesday through Friday (11am - 7pm),
and Saturday from (11am - 3pm).
We are closed on Sundays.
** Employment Opportunity - Technician Needed (2012-10-12) **
We are currently looking for a Technician, with experience in Audio.
Inquire Here
or call us directly for more details.
** Shipping Guidelines Update (2012-10-12) **
Please do not ship any packages to us using the Fed Ex Home Delivery Service
, the packages will not arrive. They only attempt to deliver during our off hours and do not leave tags. We have tried several times to remedy the situation but they seem to have an unusually hard time with the concept. For more details about our shipping policies
Read Our Shipping Guidelines Here or call us directly.
** Return Policy: **
Please make sure the part # in our inventory is exactly the one you want. The manufacturers made many variations of similer parts. If you are in doubt, it is best to attach a photo of exactly what you need.
** Condition of Audioproz items: **
Unless described otherwise in the item listing, all items have been cleaned, serviced, and tested for correct functionality on a professional test bench. Items listed as parts are sold as is.
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Phone
617-926-8020
FAX
617-926-8707
Postal address
779 Mt. Auburn St., Watertown, MA 02472
Electronic mail
Sales:
sales@audioproz.com
Webmaster:
webmaster@audioproz.com
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| Full Article Details | Saturday, May 25th, 2013 |
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